Hello,
Thank you for contacting us and we really regret the inconvenience caused.
Could you please share the email ID used during the purchase of the PRO subscription?
Please add the email ID in the sensitive data section of this ticket.

It is completely secure and only our support staff has access to that section.
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.