Pro not available in my Account

#883524
  • Resolved Chad Mendell
    Rank Math free

    Hello, I can’t find the pro account under my account. The email on the invoice and the account are the same.
    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello, we apologize for the issue you are facing with your Rank Math PRO account. If the email on the invoice and your account are the same, but you still cannot find the PRO features, it may be necessary to reconnect your Rank Math account or check if there are any issues with the activation.

    You can try reconnecting your account by following these steps:

    1. Go to the settings in your Rank Math dashboard.
    2. Click on Connect Now to ensure you are connected to the correct account.
    3. If you have multiple PRO licenses, select the appropriate license from the drop-down menu before activating.

    Click Connect Now

    Once connected, you should be able to see your PRO features in your Rank Math Account Area.

    If you continue to experience issues, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further. Thank you for raising this concern!

    The pro version is not showing in my rankmath account. I don’t see it as a subscription in the account.

    Hello,

    The Rank Math PRO subscription was purchased using the email address we shared in the sensitive data section.

    Would you like us to transfer the subscription to your preferred email address?

    Looking forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Pro not available in my Account’ is closed to new replies.