Hello, we’re sorry to hear that you’re facing issues with accessing the Rank Math PRO download after your purchase.
To resolve this, please log into your Rank Math account and check if the PRO version is available for download in your dashboard. If it is not available, it might be because you upgraded to PRO using a different email address than the one associated with your FREE account.
In that case, you will need to contact our support team to merge both accounts or change the email connected to your PRO account. Here’s how you can submit a ticket:
- Navigate to the Rank Math Support Forum to open a ticket.
- In the Ticket Title section, enter a brief summary of your issue.
- Provide more details in the Ticket Question section.
- In the Sensitive Data section, include the email address(es) you want to connect to your PRO account.
- Make sure to include the email address you used to purchase the PRO plan or a screenshot of the invoice you received from FastSpring.com.
- Click the SUBMIT YOUR TICKET button.
With this information, our support team will assist you in locating your PRO account and resolving the issue. Thank you for raising this concern!
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
We can see that your profile badge has already changed to PRO.
You can download the PRO plugin from your Rank Math account dashboard:
https://rankmath.com/my-account/
If you’re not able to find the option to download the Rank Math PRO plugin, please try to log out and log in again to your account or you can try in the incognito mode of your browser.
Once done, please check this URL on how to install and setup the Rank Math PRO on your website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
