PRO Not Activated – Same Email Used for Purchase and Login

#1069109
  • Resolved Tadej

    2 months, 2 weeks ago

    Rank Math pro

    Hi Rank Math Support Team,

    I purchased the PRO plan on July 17, 2025, using the email: t**************@g********

    I’m also logged in with the same email address, but my account still shows the Free plan. I can’t download the PRO plugin or access any PRO features.

    I also already tried to log out and log in and also disconnect the account and connect it back, but there is only free version available.

    Please help activate the PRO subscription for my account.

    Here are the details:
    – Website: https:www.OrgasmicDeals.com
    – Purchase Date: July 17, 2025

    Thank you for your support!

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    2 months, 2 weeks ago

    Hello,

    We apologize for the issue you are facing with your Rank Math PRO subscription. Since you have confirmed that you are using the same email for both the purchase and login, and you’ve already tried logging out and reconnecting your account, it seems there might be a technical issue preventing the activation of your PRO features.

    To resolve this, we recommend checking the following:

    1. Ensure that you are logged into the correct Rank Math account associated with your PRO purchase.
    2. If you have multiple accounts or if there was any confusion during the purchase, it may be necessary to merge accounts or change the email associated with your PRO plan.

    You can find guidance on how to address this issue in our support documentation here: I Purchased Rank Math PRO but Rank Math is Still Showing FREE.

    If the problem persists, please reply to this ticket with any additional details or screenshots of your account settings, and a human agent from our support team will assist you further.

    Thank you for your patience, and we look forward to resolving this for you!

    Tadej

    2 months, 2 weeks ago

    Rank Math pro

    As explained before. We have only 1 rank math account and we are logged with the correct email. So I really do not understand where the issue is and how to resolve it.

    Rakibuzzaman Siam

    2 months, 2 weeks ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    It was a temporary issue that has been fixed now.

    You can now download the PRO plugin from your Rank Math account dashboard:
    https://rankmath.com/my-account/

    Once done, please check this URL on how to install and setup the Rank Math PRO on your website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

    Let us know how it goes. Looking forward to helping you.

    RankBot

    1 month, 2 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘PRO Not Activated – Same Email Used for Purchase and Login’ is closed to new replies.