Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Thank you.
I’ve located the invoice from 26th of Nov 2021 and sending a link to google drive?Invoice Rank Math Pro
Hello,
We cannot access the link that you shared, can you please share the invoice using https://imgbb.com/.
Looking forward to helping you.
Hello,
It seems that you purchased your subscription under a different email address that we shared in the sensitive data section.
Would you like us to merge the accounts under a single email? If so which one is the preferred email address?
Looking forward to hearing back from you.
If it doesn’t bother using the plugin Pro let it be i***@c**********.
Best regards,
Hello,
It’s completely fine by us if you would like to keep both accounts.
Just remember to activate the PRO plugin with the email address that has the PRO subscription.
Don’t hesitate to get in touch if you have any other questions.
Hello again,
What do you mean to activate? How to activate with the e-mail I’ve used purchasing the plugin
Hello,
For that you need to login to the Rank Math website with that email address used to make the purchase and then activate by going to WordPress Dashboard > Rank Math > Dashboard > Help.
If the account shows connected there, please disconnect and then reconnect from the same page.
Hope this helps clarify your doubts.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
