Hello,
We apologize for the issue you are facing with your Rank Math account not reflecting the Pro license. This can happen if the email address used for purchasing the Pro version differs from the one associated with your free account.
To resolve this, please ensure you are logged into the correct Rank Math account that corresponds to your Pro purchase. If you find that you have used a different email address, you will need to contact our support team to merge both accounts or change the email connected to your Pro account. You can do this by submitting a ticket through the Rank Math Support Forum.
In your ticket, please include the email address you used to purchase the Pro plan or a screenshot of the invoice you received. This will help our support team locate your Pro account and assist you further.
Thank you for raising this concern, and we appreciate your understanding as we work to resolve it!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We found your subscription under a different email address. [moved to sensitive data section]
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
