Pro License Lost

#944928
  • Resolved Will Tregaskis

    11 months, 2 weeks ago

    Rank Math free

    Hello,

    I recently noticed that the donated pro license that we received was installed on our staging site and was wondering if you would be able to help ensure that we have it installed on our live site. I followed directions from the Rank Math bot, but when reactivating the subscription on our live site, it now says that it subscribed to the free version. How can we reactivate the pro version on our live website?

Viewing 6 replies - 1 through 6 (of 6 total)
  • RankBot

    11 months, 2 weeks ago

    Hello,

    We apologize for the issue you are facing with your Rank Math PRO license. To reactivate your PRO version on your live website, please follow these steps:

    1. Ensure the Free Version is Installed: Make sure that the Rank Math free version is installed and activated on your live site. You can do this by navigating to WordPress Dashboard → Plugins.

    2. Upload the PRO Version: If you haven’t done so already, download the Rank Math PRO plugin zip file from your account area and upload it to your live site. Go to WordPress Dashboard → Plugins → Add New → Upload Plugin, select the downloaded zip file, and click Install Now.

      Install Rank Math PRO

    3. Activate the PRO License: After installing, click on the Activate now link. Then, navigate to WordPress Dashboard → Rank Math SEO → Dashboard → Help and click on Connect Now to activate your Rank Math plugin.

      Click Connect Now to activate Rank Math

    4. Select the Correct License: If your Rank Math account has multiple subscriptions, ensure you select the correct PRO license from the drop-down menu when prompted. Then click OK, ACTIVATE NOW.

      Activate Rank Math License

    5. Check Activation: Once activated, you should see that the PRO features are unlocked in your existing Rank Math Dashboard.

      Rank Math SEO PRO activated

    If you continue to experience issues or if the system still indicates that you are subscribed to the free version, please reply to this ticket, and a human agent from our support team will assist you further.

    Thank you for raising this concern, and we hope this helps resolve your issue!

    Princess

    11 months, 2 weeks ago

    Hello,

    Thanks for contacting the support.

    Unfortunately, we can only provide one time free PRO subscription to Non-Profits and what we provided expired on March 2023. But you can always use the free version for as long as you like. Then, consider the PRO when it makes more sense.

    If you want to keep using the premium features, you will have to purchase a new subscription from our site: https://rankmath.com/pricing/

    Hope that helps.

    Thank you.

    Will Tregaskis

    11 months, 2 weeks ago

    Rank Math free

    Thank you. I must have misunderstood that the license would expire. Do you provided a nonprofit pricing discount or level?

    Miguel

    11 months, 2 weeks ago

    Hello,

    Yes, we do provide a 30% discount for the first year for non-profits: https://rankmath.com/kb/nonprofit-discount/

    Thank you.

    Will Tregaskis

    11 months, 2 weeks ago

    Rank Math free

    Thank you for this information. This is helpful!

    Adetayo

    11 months, 2 weeks ago

    Hello,

    We are glad to know that this issue has been resolved. Thank you for letting us know.

    This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.

    We appreciate your patience and cooperation throughout this process.

    Thank you for choosing Rank Math.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Pro License Lost’ is closed to new replies.