Hello,
We apologize for the issue you are facing with your Rank Math PRO license not showing up in your account. This can happen if the email address used to purchase the PRO plan is different from the one associated with your FREE account.
To resolve this, please follow these steps:
- Log into your Rank Math account and check if you can see the PRO subscription there.
- If it’s not visible, you may need to contact our support team to merge both accounts or change the email connected to your PRO account.
You can open a ticket by navigating to the Rank Math Support Forum. In the ticket, please include the email address you used to purchase the PRO plan or a screenshot of the invoice you received from FastSpring.com.
Here’s how to submit a ticket:
- In the Ticket Title section, enter a brief summary of your issue.
- Provide more details in the Ticket Question section.
- In the Sensitive Data section, enter the email address(es) you want to connect to your PRO account.
Once submitted, our support team will assist you in locating your PRO account and making the necessary changes.
Thank you for raising this concern, and we’re here to help you get this sorted out!
Hello,
Thank you for contacting Rank Math.
It seems like you’ve marked this ticket as resolved.
Can you please confirm if you still need our assistance with this issue or anything else?
Looking forward to hearing back from you.
Thank you.
