Hello,
We apologize for the issue you are facing with your Rank Math PRO account. It seems that the email address connected to your PRO plan does not match the one you used for payment. To resolve this, you will need to merge both accounts or change the email connected to your PRO plan.
Please follow these steps:
- Navigate to the Rank Math Support Forum to open a ticket.
- In the Ticket Title section, enter a brief summary of your issue.
- In the Ticket Question section, provide more details about your situation.
- In the Sensitive Data section, include the email address you used to purchase the PRO plan.
- If possible, attach a screenshot of the invoice you received from FastSpring.com.
- Click the SUBMIT YOUR TICKET button.
Once you submit your ticket, our support team will assist you in locating your PRO account and making the necessary changes.
Thank you for raising this concern, and we look forward to helping you resolve it!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Hello,
Thank you for contacting support.
We can see an invoice with the email address you shared associated with the account with the email address we added to the sensitive data section.
Would you want us to transfer the subscription to this account?
Looking forward to hearing back from you.
yes please transfer subscription to s***@y**********
Hello,
We’ve shared your request with our concerned team. As soon as we get some updates, we’ll make sure to let you know here.
We really appreciate your kind patience regarding this matter.
Thank you.
What updates change my subscription I’ve sent the invoice what is taking so long?
Hello,
Thank you for your patience.
We have merged your accounts as requested.
Please check on your end if everything is working as expected.
Please go through this video tutorial that shows you how to get started with your PRO license:
https://www.youtube-nocookie.com/embed/nCDe67K_3rA
Steps to be followed:
1. Ensure that you are logged in to your paid account
https://rankmath.com/my-account/edit-account/
2. Disconnect and reconnect your account from inside WordPress:
WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.
You will be taken to RankMath.com again where you can connect your account to activate your license.
You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
