Hello,
We apologize for the issue you are facing with your Rank Math PRO download. Since you used a different email for your PRO purchase, you will need to contact our support team to merge both accounts or change the email connected to your PRO account.
Please follow these steps to open a ticket:
- Navigate to the Rank Math Support Forum to submit your request.
- In the Ticket Title section, enter a brief summary of your issue.
- In the Ticket Question section, provide more details, including both email addresses (a**********@g******** and a****@m******).
- If possible, include a screenshot of your purchase invoice from FastSpring.com in the Sensitive Data section.
- Click the SUBMIT YOUR TICKET button to send your request.
Once you submit the ticket, our support team will assist you in resolving this issue. Thank you for raising this concern!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
In the Ticket Question section, provide more details, including both email addresses (a**********@g******** and a****@m******).
please merge my accounts as I did the purchase with teh gmail address and my log in in WP is the Mac.com address
Hello,
We can confirm that the PRO subscription is under the @mac.com email address you mentioned.
You’ll have to log in to that account to download the PRO plugin from here:https://rankmath.com/my-account/
You can follow these guides to install and setup the plugin:
https://rankmath.com/kb/how-to-setup/
https://rankmath.com/kb/installation/
If you want us to merge your accounts, we can do that, but let us know first which email address you wish to keep.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
