PRO CAUSE PROBLEM - Support

Resolved Gym Extreme
4 years ago

Rank Math free

HI WHEN I AM ACTIVATING RANKMATH PRO MY POSTS NOT SHOWS UP AND I SEE MESAGE : WORDPRESS HAS ENCOUNTERED WITH A PROBLEM
THEN WHEN I DEACTIVATE PLUG IN POST SHOWS WELL
I CHECKED MY ERROR LOG AS WELL BUT THERE IS NTHING ABOUT RANK MATH

Viewing 7 replies - 1 through 7 (of 7 total)

Jitendraa
4 years ago

Rank Math pro

Hello,

Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

Can you please use your Premium account and post in the Premium support forum so that we can check that issue and help you with this?

Looking forward to helping you. Thank you.

Gym Extreme
4 years ago

Rank Math free

NO I CANT BECAUSE PURCHASING IMPOSIBLE FOR ME BECAUSE CRUEL COUNTRY SANICTIONS AGAINST MY COUNTRY . SO I HAD TO BUY PLUGINS FROM THIRD PARTY’S

ANYWAY I FIND OUT PROBLEM BELONGS TO VIDEO SCHEMA’S DURATION WHEN I LEAVE DURATION BLANK POPST SHOWS UP WELL BUT WHEN I ENTER DURATION POST NOT LOADS UP AND TELLS SITE SUFFERS CRITICAL ERROR

AND MAYBE I ENTER DATE TYPE WRONG TOO

Michael Davis
3 years, 12 months ago

Rank Math pro

Hello,

Which Country were you unable to purchase from so we can check on this? Have you updated Rank math to the latest versions?

On your issue, assuming you are using the latest version of all the plugins and the themes (please update if not yet),please check for a conflict with one of the plugins or the theme you are using.

To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/

Only the site admin would know and your users won’t be affected by this troubleshooting.

If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Please do take a complete backup of your website before sharing the information with us.

We really look forward to helping you.

Gym Extreme
3 years, 12 months ago

Rank Math free

i live in iran
and because sanctions against my country we people dont have access to any international payment method and ever if we have money value have been droped down too because sanctions it is really hard for us ;(
come to think about that we have to pay 25x more of money value for every 1 us dollar

50 $ = 1/250/000 toman (iran money)

anyway yes my plugins and theme are up to date and the problem was ocuured because wrong duration type that i put in video post schema
after editing duration of video schema in my video type posts problem have been solved

and if you like to represent rankmath in iran i willingly to help too

Michael Davis
3 years, 11 months ago

Rank Math pro

Hello,

I am glad the issue is currently resolved.

Allow me to consult on the issue with payments from Iran and will let you know on this.

Looking forward to helping you. Thank you.

Gym Extreme
3 years, 11 months ago

Rank Math free

thank you for your great support and amazing plugin
rankmath rocks
looking forward to help and see rankmath in iran

Uzair
3 years, 11 months ago

Hello,

We glad to be of help and happy that the issue is resolved.

If you need further help or with anything else, please open a new support ticket here so we can help

We are always here for assistance.

Viewing 7 replies - 1 through 7 (of 7 total)

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