Pro Account Purchase Email Not Received

#816026
  • Resolved Barbara Bauman

    1 year, 5 months ago

    Rank Math pro

    Hello:

    On June 5, 2024 I purchased the Rank Math Pro account for a client. I have not received a confirmation email. Unfortunately, I had not set up a user account prior to the purchase so I have no way of tracking the purchase. I am afraid I may have made an error with my email address.

    I am hoping you can help me.

    I apologize for the error on my part and hope you can help me.

    Barbara Bauman

Viewing 5 replies - 1 through 5 (of 5 total)
  • RankBot

    1 year, 5 months ago

    Hello,

    I apologize for the inconvenience you are facing regarding the Rank Math Pro account purchase confirmation email. If you have not received the confirmation email after purchasing the Rank Math Pro account for your client on June 5, 2024, and you suspect an error with the email address provided during the purchase, we recommend taking the following steps:

    1. Check your spam or junk folder: Sometimes, confirmation emails can end up in these folders.
    2. Contact our support team: To resolve this issue, please reach out to our support team by submitting a ticket through our Rank Math Support Forum. In the ticket, provide details about the purchase date, the email address you believe was used, and any other relevant information.

    Our support team will assist you in locating your Rank Math Pro account and ensuring that you receive the necessary confirmation and access details.

    Thank you for bringing this to our attention, and we appreciate your understanding. If you need further assistance, please don’t hesitate to contact our support team through the provided link.

    Warm regards.

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
    Rank Math PRO – Pricing Plans for Businesses & Individuals
    Why Should You Avoid Group Buying and Sharing Rank Math PRO Subscription? » Rank Math

    Barbara Bauman

    1 year, 5 months ago

    Rank Math pro

    Thank you for your response. I have checked my spam folder and there is no invoice or proof of purchase from Rank Math. Unfortunately, I believe I may have made a mistake in submitting my email address.

    Adetayo

    1 year, 5 months ago

    Hello,

    Thank you for contacting Rank Math

    Please share the last 4-digit of the card you used to purchase the plan in the sensitive data section so we can locate the account.

    Looking forward to helping you.

    Barbara Bauman

    1 year, 5 months ago

    Rank Math pro

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Uzair

    1 year, 5 months ago

    Hello,

    Thank you for your patience. It looks like the purchase was done using barbarar@w***********s.com

    However, we have moved the purchase to this account so you should be able to use it without any issues.

    Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.

    RankBot

    1 year, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Pro Account Purchase Email Not Received’ is closed to new replies.