Hello,
We apologize for the issue you are facing with your Rank Math account. It seems that the email address associated with your PRO plan may differ from the one on your free account. To resolve this, you will need to contact our support team to either merge both accounts or change the email connected to your PRO plan.
Please reply to this ticket with the email address you used to purchase the PRO plan or a screenshot of the invoice you received. This will help us assist you more effectively.
Thank you for raising this concern, and we look forward to helping you resolve it!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
It’s i***@m*******************
This is the email of the accountdetails:
Actieve Subscripties
Content AI Starter US$ 71,88 × 1
Hernieuwt elke jaarUS$ 86,97
Belasting: US$ 15,09
Subscriptievoorwaarden
Eindigend op 8535
Standaard
Vervalt op 05/2028
Betalingsvoorwaarden
Betaal automatisch elke cyclus
Volgende aanrekening: US$ 86,97 op 18 jun. 2026
Laatste aanrekening US$ 72,45 op Jun 18, 2025
Laat betaalgeschiedenis zien
Rank Math PRO US$ 95,88 × 1
Hernieuwt elke jaarUS$ 116,01
Belasting: US$ 20,13
Subscriptievoorwaarden
Eindigend op 8535
Standaard
Vervalt op 05/2028
Betalingsvoorwaarden
Betaal automatisch elke cyclus
Volgende aanrekening: US$ 116,01 op 3 jun. 2026
Laatste aanrekening US$ 101,49 op Jun 3, 2025
Laat betaalgeschiedenis zien
Van: Rank Math SEO (m*****@f*************)
Datum: 03-06-2025 18:02
Aan: i***@m******************* (i***@m*******************)
Onderwerp: Daniella Distelbrink-Jongerius, hier is uw ontvangstbewijs voor de bestelling RANKMATH250603-4486-62215
Rank Math Team
Hallo Daniella Distelbrink-Jongerius,
Bedankt voor uw aankoop. Onderstaand vindt u de informatie over de productbezorging.
Beheer uw bestellingen
Uw bestelling
Rank Math PRO
Abonnement vernieuwt elke 1 jaar. Volgende afschrijving: 03-06-26 (US$ 116,01).
Volledige voorwaarden een abonnementsbeheer
US$ 83,88 x 1
Content AI Starter
Abonnement vernieuwt elke 1 jaar. Volgende afschrijving: 18-06-25 (US$ 72,45).
Volledige voorwaarden een abonnementsbeheer
US$ 0,00 x 1
Kosten verschijnen op uw factuur als FS *rankmath
Bestellingsreferentie: RANKMATH250603-4486-62215
Bekijk factuur
Belasting: US$ 17,61
U bespaarde: US$ 12,00
Totaal: US$ 101,49
U heeft deze e-mail ontvangen na een doorgegeven order FastSpring – een geautoriseerde wederverkoper.
Hello,
Thank you for reaching out to us.
We found the account with the subscription under the email in the sensitive data section.
As regards the merge request, please confirm which email address you want to retain as your primary account and which one you wish to discard?
Could you please share the email ID in the below format:
Make this email primary : { prefered primary email here }
Discard this email : { email to be discarded here }
Once we receive your confirmation, we will merge the accounts and ensure that all your purchases, are available under your preferred account.
Hope this helps and please don’t hesitate to let us know if you have any other questions.
The enailadresses are the same.
It’s i***@m*******************
But apparently it’s not connecting.
Hello,
The email addresses are different.
i***@m******************* is connected to this account you opened this ticket with. Please note the domain – mediationbureaumn.nl. While i***@r********************************* – domain relatietherapie-middennederland.nl is connected to the account with the subscription.
Please do not hesitate to let us know if you need our assistance with anything else.
Ah oke. It should be for the domain mediationbureaumn.nl with the emailadress i***@m*******************. Could you please change that?
Make this email primary : { i***@m******************* }
Discard this email : { i***@r********************************* }
Could somebody please tell me if this is possible?
I requested the subscription from my wordpress plugin domain mediationbureaumn.nl so I don’t know how it is possible it was connected to my other domain. Also the invoice was send to i***@m*******************.
Make i***@m******************* the primary email.
Discard i***@r*********************************.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
