Hello,
We apologize for the issue you are facing with your PRO account registration. To adjust the account associated with your PRO upgrade, you will need to contact our support team to merge both accounts or change the email connected to your PRO plan.
Please follow these steps:
- Navigate to the Rank Math Support Forum to open a ticket.
- In the Ticket Title section, enter a brief summary of your issue.
- In the Ticket Question section, provide more details about the email addresses involved.
- In the Sensitive Data section, include the email address(es) you want to connect to your PRO account.
- Make sure to include the email address you used to purchase the PRO plan or a screenshot of the invoice you received.
- Click the SUBMIT YOUR TICKET button.
Once you submit your ticket, our support team will assist you in locating your PRO account and making the necessary adjustments. Thank you for raising this concern!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
I’ve attached all necessary items listed.
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We have verified your PRO account. Would you like us to merge all your accounts and consolidate all settings and subscription data into a single account? If so, please let us know which email address you wish to keep and we’ll merge them for you.
Looking forward to hearing back from you.
Yes please. The account that I am working in is s********************@g********
Hello,
We have merged your accounts as requested.
Please check on your end if everything is working as expected.
Please go through this tutorial that shows you how to get started with your PRO license:
https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
Hope that helps.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.