pro

#236626
  • Resolved Luigi Cimaponti

    3 years, 3 months ago

    Rank Math free

    hi
    I should have information if my pro account is up and running, from what I can understand in my account there are no items with rankmath pro, despite having made a payment

    thanks, Luigi

Viewing 3 replies - 1 through 3 (of 3 total)
  • Prabhat

    3 years, 3 months ago

    Rank Math agency

    Hello,

    The account that you’ve posted this ticket from, is a Free Rank Math account.

    Upon checking your website, I found that you have Rank Math PRO installed.

    Could you please share the email ID used during the purchase of Rank Math PRO?

    Looking forward to hearing back from you.

    Thank you.

    Luigi Cimaponti

    3 years, 3 months ago

    Rank Math free

    Thanks for the reply, the e-mail is i***@m************, also I have not received your answer in my email i***@m************ I had to enter the support, and I saw your email, I would like to solve this problem also because i can’t do rankmath pro upgrade, i’d like to have all communications in i***@m************ later, Luigi

    PS:I proceeded to change this email m***********@g******** replacing it with i***@m************

    Prabhat

    3 years, 3 months ago

    Rank Math agency

    Hello,

    We checked and found an active Rank Math PRO subscription on the email ID i***@m************.

    You have 2 Rank Math accounts:
    i***@g*************: Free
    i***@m************: PRO

    Please head over to the WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math PRO account (with the email ID i***@m************) to fix the issue and trigger the updates:
    disconnect account
    connect account

    If you want us to merge both your accounts, then can you please confirm if i***@m************ is your preferred account?

    Looking forward to hearing back from you.

    Thank you.

    RankBot

    3 years, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘pro’ is closed to new replies.