Hello,
We apologize for the issue you are facing with accessing your Rank Math PRO version. It seems that you may have upgraded to PRO using a different email address than the one associated with your Rank Math account.
To resolve this, you will need to contact our support team to merge both accounts or change the email connected to your PRO account. Please follow these steps:
- Navigate to the Rank Math Support Forum to open a ticket.
- In the Ticket Title section, enter a one-line summary of your issue.
- In the Ticket Question section, provide more details about your situation.
- In the Sensitive Data section, include the email addresses you want to connect to your PRO account (in this case, both i************@g******** and s**********@g********).
- Make sure to include the email address you used to purchase the PRO plan or a screenshot of the invoice you received from FastSpring.com.
- Click the SUBMIT YOUR TICKET button.
Once you submit the ticket, our support team will assist you in locating your PRO account and making the necessary changes.
Thank you for raising this concern, and we look forward to resolving it for you soon!
This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
