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Creating a new ticket as my other ticket was marked as resolved and closed even though it was not fixed.
In WordPress 5 (Gutenberg) there is no way to select the primary category. Rank Math has been updated as the previous support tech recommended and there still is no way to select which category is the primary category when multiple categories are selected. Added a screenshot of what I see into the sensitive data section.
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Hi Chris,
Thanks for getting in touch with us.
In Gutenberg, the “Select Primary Category” works differently than how it works in the Classic Editor.
When you select more than 1 category, a new dropdown will appear where you can choose the primary category:
If it doesn’t work like that, it could be a conflict with one of the plugins or the theme you are using. To determine that, can you please follow this troubleshooting guide?
https://rankmath.com/kb/check-plugin-conflicts/Only the site admin would know and your users won’t be affected by this troubleshooting.
We look forward to helping you.
Hello Chris,
That’s quite unexpected. We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
The ticket ‘Primary Category Selection with Gutenberg (Still not working)’ is closed to new replies.