Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
I’ve checked the link on your site where Rank Math uses to update the meta and other changes, but it seems that it is getting blocked by WordFence.
In this case, please follow the steps in this link to fix this issue:
https://rankmath.com/kb/whitelist-rank-math-in-wordfence/
Let us know how this goes.
Thank you.
Hi Reinelle, thanks, I have followed the steps on the link you provided. Is there anything else I should do?
Hello,
If the route is already whitelisted you should be able to save the new meta descriptions and they should show on the source code of the page.
Don’t hesitate to get in touch if you have any other questions.
Hello, thanks. I’m going to add a few screenshots here as it seems there is still an issue.
Here are a few images that show the meta description setting on the page and on the RankMath Global Settings.
https://ibb.co/S7bnxZD
https://ibb.co/MpjMMdF
https://ibb.co/VvRqFZ1
In addition, there is an image that shows how the home page meta description is still appearing as an older one we had set a long time ago.
We have tried clearing the cache as well. Any ideas? Thanks, Jay
Hello,
In this case, if you wanted to force the use of the meta description in Rank Math > Titles & Meta > Post, you may need to use this filter:
https://rankmath.com/kb/filters-hooks-api-developer/#use-global-meta-description
The filter should be added to your active theme’s functions.php file. Here’s another way to apply the filter using the rankmath.php file:
https://rankmath.com/kb/filters-hooks-api-developer/#adding-filters-and-hooks-in-rank-math-php
Let us know how this goes.
Thank you.
Hello, thanks but it looks like there’s a 404 error at that link
Hello,
I apologize, we experienced a minor issue with our KB pages a while ago. The link my colleague provided should be working now. Please refer to it and let us know if you have further issues or questions.
Looking forward to helping you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
