Preview Snippet Editor – Social no Upload

Hello,

Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

Could you scroll down and check if you can find the Add Image button:

If not Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/

Only the site admin would know and your users won’t be affected by this troubleshooting.

Please let us know if you find the culprit else we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

Could you share some login details (using the guide my colleague shared) so we can log in and try to find the cause of your issue?

Looking forward to help you.

Hello,

Do keep an eye and let us know how it goes.

Do you wish to close this thread in the meantime?

If you have any further question(s), please let us know. Thank you.

Hello,

We are super happy that we were able to help you with your issue (at least a little). If you have any other questions in the future, know that we are here to help you.

If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

Thank you.

• This reply was modified 4 years, 2 months ago by Alberto.