Preview Image Is Not Displaying on Social Media Platform

#334664
  • Resolved Takniki Gyan

    2 years, 10 months ago

    Rank Math free

    Hi RankMath team,

    I have tried everything but only Facebook is able to show the site and post preview. All other social media platforms are not showing any of the content previews.

    Last time I have posted my issue here: https://support.rankmath.com/ticket/social-preview-image-is-not-displayed/

    Sorry for the late reply. This time do not have any duplicate OG tags, I have checked them.

    Secondly, you said in your article and last time also said image dimensioned should be 1200 x 630 but I have used feature images 1350 x 650.

    If image size is the main issue then how can I change all feature images dimensioned together instead of manually?

    Please guide me I really want to fix this issue.

Viewing 14 replies - 1 through 14 (of 14 total)
  • Jeremy

    2 years, 10 months ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Before focusing on the image resolution, I checked the affected URLs and it seems you have some issues with regards to your SSL as you can see in my screenshot here:

    ssl

    Please check this one with your hosting provider as some social media isn’t fetching your site’s preview anymore.

    Looking forward to helping you on this one.

    Takniki Gyan

    2 years, 10 months ago

    Rank Math free

    Currently, I am using Cloudflare SSL. Can you guide me how can I fix it on Cloudflare?

    Takniki Gyan

    2 years, 10 months ago

    Rank Math free

    I have contacted with Hosting provider and they have reinstalled SSL. Kindly check now

    Azib Yaqoob

    2 years, 10 months ago

    Rank Math business

    Hello,

    The issue you are having is still present. I tested the URL using httpstatus.io and LinkedIn Post Inspector, and it still seems you have some issues regarding the SSL certificate.

    Please contact your hosting provider as some social media isn’t fetching your site’s preview correctly.

    We hope that helps. Please don’t hesitate to contact us again if you need further assistance.

    Thank you

    Takniki Gyan

    2 years, 10 months ago

    Rank Math free

    Hi,

    Sorry for the late reply.

    I have contacted with hosting provider and they have re-installed SSL but at present, I am using Cloudflare for SSL.

    Can you guide me on what setting I have to change in Cloudflare because my site is working fine?

    Except for site preview.

    If you want I can share with you temporary login detail to check the issue.

    Please check this video what exatly happen https://drive.google.com/file/d/1WdBOKunpjYJ96k0CKH9_Bpg3b9O3mAMZ/view?usp=sharing

    Rank Math

    2 years, 10 months ago

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Takniki Gyan

    2 years, 10 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Jaideep Asrani

    2 years, 10 months ago

    Hello,

    I can check that you have restricted your TLS version to 1.3 only. Lots of crawlers don’t go this high.:

    Please go to your SSL/TLS Edge Certificates settings and set Minimum TLS down to 1.2. (1.1 if absolutely necessary).

    This should resolve the issue. Let us know if it doesn’t. We are here to assist.

    Thanks.

    Takniki Gyan

    2 years, 10 months ago

    Rank Math free

    Hi,

    I have set Minimum TLS Version 1.2 as per your suggestion. After that WhatsApp showed preview but still did not showing on Twitter and Quora. As I have shared in the video.

    Jaideep Asrani

    2 years, 10 months ago

    Hello,

    I cleared the cache of your site and checked with the Twitter card validator. Link preview is generating fine now on Twitter:

    Please clear the cache of your browser & site and check again.

    Let us know how that goes.

    Thanks.

    Takniki Gyan

    2 years, 10 months ago

    Rank Math free

    Hi

    I have cleared all cache, cookies and history but still, it is not showing preview on Quora but yes it is working on Facebook, Twitter and WhatsApp.

    Jaideep Asrani

    2 years, 10 months ago

    Hello,

    I can check that the link preview is working on all platforms except Quora. Since every platform is showing the link preview without any issues, you will have to get in touch with the support of Quora as they will be able to point out the reason for this.

    Let us know how that goes.

    Thanks.

    Takniki Gyan

    2 years, 10 months ago

    Rank Math free

    Sure Jaideep Asrani

    Thanks for helping me!

    Jaideep Asrani

    2 years, 10 months ago

    Hello,

    Glad that helped.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 14 replies - 1 through 14 (of 14 total)

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