Premium Membership Not Applied

#489576
  • Resolved Alan
    Rank Math free

    I subscribed to RankMath with the premium version and immediately created an account using the GMail authenticator for my email, but it has created 2 separate accounts.

    Thanks, -Alan Foster

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  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    I’ve checked your account, and it seems that the Business subscription is already applied to that email. You’ll also notice that the Business badge is already showing on your account details.

    You can now download the Rank Math PRO plugin from your account’s dashboard. Here’s a link for more information:
    https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

    Looking forward to helping you.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

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