Pre-sales question

#144277
  • Resolved Annika
    Rank Math pro
    Content AI Starter

    Hi,
    I’m looking to buy, but have two problems to solve first.

    1) I can’t suddenly copy nor edit any snippet descriptions. Only starting from scratch is possible. That is super inconvenient but I can live with it. I’ve got the latest version of everything and are using Chrome on a Mac.

    2) The deal breaker is the MathRank permalink. It’s IMPOSSIBLE to get the correct link as I have handcrafted links like “how-to/schedule”. Previously, I have used Yoast and when I need to change the URLs it doesn’t work. I’ve both tried to write them as “how-to/schedule” as well as delete them and hope they pick up the URL set through Permalink Manager. None works. If I delete them, they immediately goes back to the original which is wrong.

    What to do?

Viewing 1 replies (of 1 total)
  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.

    1. If you’re using the %excerpt% variable in Rank Math > Titles & Meta > Post, the meta description will automatically select the first 160 characters from your paragraph in your post. Please refer to this screencast:
    https://i.rankmath.com/SFEvIV

    2. For this issue, could you please record a video screencast using a tool like Loom showing the issue and edit the first post on this ticket in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure, and only our support staff has access to that section.

    Please also add this information on what you are trying to achieve for us to further investigate
    Old URL:
    New URL:

    We appreciate your consideration for upgrading to our PRO version.

    I hope that helps. Thank you, and we really look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Pre-sales question’ is closed to new replies.