Hi Walt,
Thanks a lot for your query and we are so sorry about the trouble this must have caused.
It is hard to tell what’s going on without access to your website.
We might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Todd,
I posted the temporary login link into the admin area.
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This reply was modified 4 years, 8 months ago by Walt Ruday.
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This reply was modified 4 years, 8 months ago by Walt Ruday.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math today.
This issue seems to be as a result of caching on your end.
Could you please clear any server cache on your end and test this again?
Looking forward to helping you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.