Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi, can you please let me know once you’ve made progress? this issue is not going away
a note, facebook recognizes if I use another picture for facebook and fetches it but it doesn’t do that with the title despite recognizing it in the open graph analysis. I have no idea whats going on
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This reply was modified 5 years, 1 month ago by jm media.
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Unfortunately, I checked your sensitive data and I did not find the site link. Kindly update the same so that I may be able to advise further.
Looking forward to helping you. Thank you.