Post / Page Rank Math fields not working

#26347
  • Resolved nayce
    Rank Math free

    Hello,

    I’m using the Rank Math Plugin for different projects. Alsways working fine. This time, the RM Field in Posts or Pages ist Shown, but I can’t edit anything. I tried to find an answer, but nothing works. I really need help, I don’t want to go back to Yoast or any other SEO Plugin.

    • This topic was modified 4 years, 9 months ago by nayce.
Viewing 12 replies - 1 through 12 (of 12 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Have you checked the sidebar for the Rank Math options? We have moved the SEO button to the sidebar on the latest version as illustrated here: https://i.rankmath.com/U44EB5

    You can easily rollback to the previous metabox layout if this affects your workflow by adding this code on your theme’s functions.php file:

    /**
     * Disable Gutenberg Sidebar Integration
     */
    add_filter( 'rank_math/gutenberg/enabled', '__return_false' );

    Looking forward to helping you. Thank you.

    ​​​​​​​

    nayce
    Rank Math free

    Wow, this was fast, but i still doesn’t work. I’m using the Classic Editor (via Classic Editor Plugin), not the Gutenberg. The filter does not have any effect 🙁

    Edit: I deactivated my Site in your RM Backend, Entry is deleted but RM is still active in my WP Backend.

    • This reply was modified 4 years, 9 months ago by nayce.

    Hi there,

    Thanks for the reply.

    The filter won’t be effective in this case. Could you please head over to Rank Math > Dashboard > Help and activate your account and check if this will fix the problem?

    If this does not do it, please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    nayce
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    nayce
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hi Nayce,

    Thanks for the access.

    This issue is as a result of a conflict with the Carbon Fields plugin that is causing some JS errors on the page and affecting the loading of the Rank Math metabox on your page.

    I can suggest that you disable this plugin if it is not essential to your site. I have alerted our dev team about this conflict and we will be investigating it further and then get back to you.

    We appreciate your patience. Thank you.

    nayce
    Rank Math free

    Thank you! This ist really strange. I’m using this Combo in another Webproject, and it is working fine. Maybe there is another bug? I really like your Service, and don’t wanna miss. 🙂

    Hi Nayce,

    Thanks for the additional information.

    We are investigating this further and we’ll get back to you shortly.

    Thank you.

    nayce
    Rank Math free

    Hey, are there any new Updates for me?

    Todd
    Rank Math free

    Hi Nayce,

    I am not sure why it is working on your other website but the issue is most definitely coming from the Carbon fields plugin. Please check this screencast:

    {DELETED}

    As you can see, Rank Math works with all your plugins and as soon as we enable the Carbon Fields plugin – it stops working.

    Can you please check with that plugin’s author?

    Please do not hesitate to let us know if you need our assistance with anything else.

    • This reply was modified 4 years, 9 months ago by Michael Davis.
    nayce
    Rank Math free

    Hello,
    thank you. After spending some time in research: I’m not the only one with that conflict between RM and CF. CF Support is not the fastest, but I’ll check. Could you please delete the screencast, I don’t want everyone could see, which plugins I’m using 🙂

    Hi there,

    I have deleted the screencast 🙂

    Please let us know if we can help with anything else!

    Thank you.

Viewing 12 replies - 1 through 12 (of 12 total)

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