Hi there,
Thanks for the reply.
We will share an update on this thread as soon as we have isolated the cause.
Your patience is highly appreciated. Thank you.
Hello,
I wanted to take a look at the issue but I couldn’t log-in with the username/password you added in the Sensitive Data Section.
Can you please check and add the correct admin details and also if possible please add your sites FTP access in the Sensitive Data section as we are not able to reproduce this issue on our setup.
Here is a screencast from my setup: https://i.rankmath.com/UIgMaF
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
