Hello,
We apologize for the issue you are facing with the keyword display and score value in your posts. This can sometimes happen due to a few reasons, such as plugin conflicts or settings not being configured correctly.
Here are a few steps you can take to troubleshoot this issue:
- Check the Focus Keyword: Ensure that you have set a focus keyword for each post. You can do this in the Rank Math meta box when editing a post.
- Update Rank Math: Make sure that you are using the latest version of the Rank Math plugin. Sometimes, updates include bug fixes that could resolve your issue.
- Clear Cache: If you are using any caching plugins, clear the cache to see if that resolves the issue.
- Check for Conflicts: Deactivate other plugins temporarily to check if there is a conflict causing this issue.
- Theme Compatibility: Ensure that your theme is compatible with Rank Math. Sometimes, themes can interfere with how plugins display information.
If these steps do not resolve the issue, please reply to this ticket with your site URL so that we can assist you further. A human agent from our support team will take over and provide more specific help.
Thank you for raising this concern!
Hello,
Can you please confrim if you’re facing the issue only for the first post of the list?
If so, we’ve released beta versions where the SEO score issue has been fixed. https://rankmath.com/changelog/beta/
If you want, you can enable the Beta update by following this guide:
https://rankmath.com/kb/version-control/#beta-updates
If you are unable to see an update, please clear Rank Math’s transients from WP Dashboard > Rank Math > Status & Tools > Database Tools > Remove Rank Math Transients: https://rankmath.com/kb/rank-math-status-and-tools/#rank-math-transients
Please clear the caches, server, and WordPress after updating.
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello Siam,
I’ve tried all the steps. Unfortunately, without success.
The problem are all posts in the list.
Best regards,
Jens
Hello,
To resolve this issue, please head over to your WordPress Dashboard > Rank Math > Status & Tools > Database Tools. Then, click on the button “Recalculate Score”, and wait for it to process.
After that, check and see if the SEO score is updated.
If the issue persists, we might need to take a closer look at your website to investigate this further. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the plugin below to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
