Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
We really look forward to helping you.
Hi, the conflict is caused by Rank Math plugin. That’s what I said in my first message and sent login details in the sensitive data section.
Hello,
Upon further troubleshooting, I did plugin/theme conflicts checks following this guide and found that the issue is for the Autoptimize plugin. You can have a look at the screenshot in the sensitive data of this ticket.
When Rank Math and only the default theme are enabled, the images are showing properly while logged in.
Our recommendation would be to get in touch with the Autoptimize plugin support and inform them about this as they will be able to help you with this.
Hope this helps and let us know if you need any further assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
