Bonjour,
Nous sommes désolés d’apprendre que vous souhaitez annuler votre abonnement et demander un remboursement. Pour annuler votre abonnement, vous pouvez suivre les étapes décrites dans notre tutoriel ici : Comment annuler mon abonnement.
Si vous rencontrez des problèmes lors de l’annulation, n’hésitez pas à répondre à ce ticket, et nous transmettrons votre demande d’annulation à l’équipe concernée.
Merci d’avoir soulevé cette préoccupation. Nous sommes là pour vous aider si vous avez besoin de plus d’assistance.
Sources:
How to Cancel Your Rank Math Subscription » Rank Math
Hello,
Thank you for contacting Rank Math support.
You seemed to have marked this ticket as resolved.
We’re just following up to know if you have any other concerns that we can assist you with. If your issue has been resolved, please let us know so we can mark this ticket as closed.
Thank you for choosing Rank Math.
Je me suis trompé j’aimerais savoir si c’est possible d’être remboursé de la somme prelevé le mois de janvier 2025.
Hello
The renewal is for your Content AI purchased on January 30, 2024.
We sent out an email reminder 7 days prior to the charge. Did you not receive that?
If you received it, then sorry to disappoint you, but our refund policy does not extend to renewal subscriptions. Before the subscription happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).
You can cancel the automatic subscriptions by following this guide:
https://rankmath.com/kb/cancel-subscription/
But please let us know if you did not receive the email so we can assist you further with the request.
Hello,
We are sorry to disappoint, but our refund policy does not extend to renewal subscriptions. Before the subscription happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).
You can cancel the automatic subscriptions by following this guide:
https://rankmath.com/kb/cancel-subscription/
We sent out an email reminder 7 days prior to the charge. Can you please confirm if you did not receive that?
Please let us know. We are here to assist you with your request.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
