Hello,
I’m sorry to hear that you are facing issues upgrading the plugin to the pro version even after disconnecting and relinking your account. If you are still unable to upgrade, please ensure that you have followed all the steps correctly as outlined in the upgrade guide.
If the issue persists, please reply to this ticket with more details or screenshots of any error messages you encounter during the upgrade process. Our support team will assist you further in resolving the upgrade issue.
Thank you for your understanding and patience.
Sources:
How to Upgrade to Rank Math PRO » Rank Math
Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math
Rank Math PRO – Pricing Plans for Businesses & Individuals
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please share the email address that you used to purchase the plugin or you can search and forward the receipt from FastSpring.com so we can locate your account?
Meanwhile, you can share a screencast of the issue you’re facing by using a tool like https://loom.com so that we can check this further for you.
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
