Hello,
We apologize for the issue you are facing with the plugin update. The error message you are encountering, PCLZIP_ERR_BAD_FORMAT (-10), typically indicates that the zip file of the plugin is corrupted or not properly formatted.
Here are a few steps you can take to resolve this issue:
-
Re-download the Plugin: Go to the official Rank Math website and download the latest version of the plugin again. Ensure that the download completes successfully without interruptions.
-
Manual Installation: If the automatic update fails, you can manually install the plugin using an FTP client. Here’s how:
- Unzip the downloaded Rank Math zip file using a utility like 7-zip or Keka.
- Connect to your server using an FTP client and navigate to the
/wp-content/plugins/ directory.
- Upload the unzipped Rank Math folder to this directory.
- After uploading, go to your WordPress admin dashboard and activate the plugin from the Plugins menu.
-
Check File Permissions: Ensure that your server has the correct file permissions set for the WordPress directories. Sometimes, incorrect permissions can prevent proper installation or updates.
-
Clear Cache: If you are using any caching plugins or server-side caching, clear all caches after making changes.
If these steps do not resolve the issue, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further. Thank you for raising this concern!
Sources:
How to Install Rank Math Using an FTP Client on Your WordPress Website
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please share the email address which you used to purchase the plugin or you can search and forward the receipt from FastSpring.com so we can locate your account?
Back to your issue, one possible reason for this error is trying to update the PRO version of the plugin while connected to your free account.
For more details, you can check this URL:
https://rankmath.com/kb/fix-pclzip-err-bad-format/
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
