Hello,
We apologize for the issue you are facing with the plugin update. The error message you are encountering, "PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature," typically indicates that there is a problem with the downloaded plugin package, which may be corrupted or incomplete.
Here are some steps you can take to resolve this issue:
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Delete the Existing Plugin: Go to your WordPress dashboard, navigate to Plugins → Installed Plugins, and deactivate and delete the Rank Math SEO PRO plugin. Don’t worry; your settings will remain intact.
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Reinstall the Plugin: After deleting the plugin, you can reinstall it by downloading the latest version from your Rank Math account. Make sure to upload it via Plugins → Add New → Upload Plugin.
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Check for Server Issues: Sometimes, server configurations or caching issues can cause problems with updates. Ensure that your server is running on a supported PHP version and that there are no caching mechanisms interfering with the update process.
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Manual Update: If the above steps do not work, you can manually update the plugin by downloading the latest version from your Rank Math account and uploading it via FTP or your hosting file manager.
If you continue to experience issues after trying these steps, please reply to this ticket with your site URL, and a human agent from our support team will assist you further. Thank you for raising this concern!
Sources:
This Plugin Does Not Work with Your Version of PHP » Rank Math
I have 2 plugins, “Rank Math SEO” and “Rank Math SEO PRO” the pro version is the one with the error, so I need to delete both or only the PRO one?
Hello,
Since your Rank Math PRO subscription has already been cancelled/expired, you should disable the Rank Math PRO plugin on your site, as you will get that error when updating it.
Looking forward to helping you.
ok, thanks did not know the PRO subscription was cancelled/expired, If I renew it will I be able to fix the error with the update?
Hello,
Yes, you can purchase a PRO subscription here: https://rankmath.com/offer/
Please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
