Hello,
We apologize for the issue you are facing with the plugin update. The error message you are encountering, PCLZIP_ERR_BAD_FORMAT (-10), typically indicates that there is a problem with the downloaded package, which may be corrupted or incomplete.
Here are a few steps you can take to resolve this issue:
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Clear Cache: Clear your browser cache and any caching plugins you may have on your WordPress site.
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Manual Update: You can manually update the Rank Math plugin by downloading the latest version from the Rank Math website and then uploading it to your WordPress site via the Plugins > Add New > Upload Plugin option.
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Check File Permissions: Ensure that your server has the correct file permissions set for the WordPress directories. Typically, directories should be set to 755 and files to 644.
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Disable Other Plugins: Sometimes, conflicts with other plugins can cause issues. Try temporarily disabling other plugins and then attempt the update again.
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Contact Hosting Provider: If the issue persists, it might be worth contacting your hosting provider to ensure there are no server-side issues affecting the update process.
If you continue to experience difficulties after trying these steps, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.
Thank you for raising this concern!
Sources:
What to Do When Rank Math Analytics Shows Zero Search Traffic » Rank Math
This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.
