plugin update error

#269438
  • Resolved Michiyo Ota

    4 years, 6 months ago

    Rank Math free

    I received a message while updating plugins on our WordPress website.

    “WordPress caught an error with one of your plugins, Rank Math SEO.”
    “Next, visit the page where the error was caught (https://www.houseofhealth.co.nz/wp-admin/admin-ajax.php?_fs_blog_admin=true) and check for any visible issues.”
    When I click the link, it only shows “0” on the top left corner.
    There seems to be no visible issue other than this page. Could you please advise us what we need to do?

    WordPress version 5.8.1
    Current theme: Divi-child (version 1.0)
    Current plugin: Rank Math SEO (version 1.0.73) PHP version 7.4.23

Viewing 1 replies (of 1 total)
  • Anas

    4 years, 6 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience caused.

    It seems like new tables are not getting created in the Database or some old plugin has left an incorrect entry.

    1. Please follow these steps to fix the issue:
    https://rankmath.com/kb/fatal-error-after-1-0-49-update/

    2. Please follow only the first 2 steps and clear your caches. The following steps mentioned in the article are for advanced users.

    Here’s a video screencast:
    https://i.rankmath.com/KStFug

    Please clear all the cache, including the server after following the above process and that should resolve the issue.

    Hope that helps. Thank you and please don’t hesitate to let us know if you need our assistance with anything else.

Viewing 1 replies (of 1 total)

You must be logged in to reply to this ticket.