Plugin told me in Wordpress Backend – I have no active Pro subscription

#233368
  • Resolved Annett

    3 years, 5 months ago

    Rank Math free

    Dear Support,
    I bought the Pro Version in April 2021. So I installed the Pro-Version. But I actually cant download any updates.
    The Reseller is fastspring; RANKMATH210423-5001-37374

    And your internal site told me too, I havent a active subcription. But I have one. So I canceled it today from the fastspring reseller site, because I get no updates.

    What can I do, to get the updates?

    best regards
    Annett

Viewing 1 replies (of 1 total)
  • Uzair

    3 years, 5 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    It looks like the purchase was made from your account linked to email ID a*******@e*******

    You can log in using that ID at https://rankmath.com/my-account/

    Alternatively, you can reset your password from the same page as well.

    We can also merge your accounts if you prefer. We just need your preferred email ID for that and we will keep only that one active.

    Once you are logged in, please check this guide on how to activate your PRO license on your website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

    Hope that helps and do let us know if you want us to proceed with the account merge.

    RankBot

    3 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Plugin told me in Wordpress Backend – I have no active Pro subscription’ is closed to new replies.