Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Man – there is no support here, how do you expect your customers to keep using your products if there is no support
Hello,
We sincerely apologize for the delay.
Your PRO subscription appears to have expired in March of this year, and that’s why you are not receiving the most recent updates of the PRO plugin, which include speed improvements.
As for now, we won’t be able to provide you support for expired subscriptions. You’ll be provided support only for the Free version.
Please do not hesitate to let us know if you need our assistance with anything else.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
