Plugin not working when editing pages.

#118034
  • Resolved James Dillon

    4 years ago

    Rank Math free

    Hi,

    Love the plugin was a Yoast user.
    This site I have been converting over to your plugin. https://ethicalfashionguatemala.com/
    When the site was updated to the latest version of WP and PHP updated, the app stopped working when editing pages.
    Cannot add keywords anything.

    James

Viewing 2 replies - 1 through 2 (of 2 total)
  • James Dillon

    4 years ago

    Rank Math free

    Morning,

    I have now found your plugin has stopped working on all my websites. I have followed all trouble shooting procedures you offer. The plugin is not working on any of my websites.

    A support reply would be appreciated.

    James

    Reinelle

    4 years ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.

    We have fixed the issue, and you can update to the 1.0.54.3 version of Rank Math to fix the problem on Firefox and other browsers.

    If you do need an update immediately, please click this button:
    check for updates

    After you update, please perform a hard refresh of the cache with your website open in your browser tab/window:
    Windows: Ctrl + F5
    Mac/Apple: Apple + R or command + R
    Linux: F5

    I hope that helps, and we are so sorry for this issue once again and know it has caused a lot of disruption in your workflow.

    Thank you, and we are here if you need our help with anything else.

    RankBot

    3 years, 11 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Plugin not working when editing pages.’ is closed to new replies.