Hello,
Thank you for contacting support.
This account only has a Free subscription and an active subscription is required for the update to work.
Can you please let us know what is the email address you used to make this purchase so we can check if the website is properly connected to that account?
Looking forward to hearing back from you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.