Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Can you please share the error log with us?
Having an error log will help us determine what is causing the critical error on your website.
You can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.
We really look forward to helping you.
sure. the message on white screen is ,there has been a critical error on this website. please check your site admin inbox for instructions.
the hosting company said contact with Rankmath company
Hello,
Your web host should have the error log of your site, and they can share it with you so we can determine the root cause of this issue.
Meanwhile, please make sure that the recommended system requirements are met on your site. Here’s the link for Rank Math’s pre checklist requirements for installation:
https://rankmath.com/kb/requirements/
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
