-
Hello, I installed Rank Math instead of Yoast SEO but the problem is that I see it active and working, while my colleague sees it inactive and therefore cannot use it. How is this possible? We have tried everything: clearing the browser cache, clearing the site cache with WP Rocket and with Object Cache, I deactivated and reactivated it, but he (and other colleagues) continue to see it installed but not active. What can we do?
-
Hello, we apologize for the issue you are facing with the Rank Math plugin. It sounds like your colleague might not have the necessary permissions to activate the plugin, especially if you are working in a multisite environment. Here are a few steps you can take to troubleshoot this issue:
-
Check User Roles and Capabilities: Ensure that your colleague’s user role has the required capabilities to manage plugins. You can do this by checking the Role Manager settings inside Rank Math. Make sure that the user role is granted all necessary capabilities and click the Update Capabilities button to save any changes.
-
Network Activation: If you are using a multisite setup, ensure that Rank Math is activated network-wide by a Super Admin. Site admins can only activate or deactivate plugins on their sub-sites if the plugin is installed correctly at the network level.
-
Recheck Plugin Installation: If the above steps do not resolve the issue, consider reinstalling the plugin to ensure it is set up correctly.
If these steps do not resolve the problem, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further. Thank you for bringing this concern to our attention!
Sources:
Sorry, You Are Not Allowed to Access This Page » Rank Math -
The ticket ‘plugin inactive’ is closed to new replies.