Plugin got disconnected saying my site url has changed when it has not

#1030106
  • Resolved Aina Azlin
    Rank Math free

    I recently found the RankMath meta box is no longer available in my blog posts. When I checked in my WordPress settings, I found that RankMath was disconnected because URL was changed recently. However, there has been no change to the URL on our end so this has been baffling.

    Nevertheless, i tried to reconnect to the plugin but RankMath is showing a different url entirely, related to an IP address that we don’t use anymore. For more context, our actual url is https://www.netizenexperience.com while RankMath is showing that after connecting, the plugin will be connected to the following URL https://52.220.55.76/

    Both leads to our site but the latter is a non-secure version and an IP address we haven’t used for awhile.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hello,

    We apologize for the issue you are facing with the Rank Math plugin being disconnected and showing an incorrect URL. This can happen if there is a mismatch between the WordPress URL and Site URL settings in your WordPress dashboard.

    To resolve this issue, please follow these steps:

    1. Check WordPress URL and Site URL:
      Navigate to WordPress Dashboard → Settings → General and ensure that both the WordPress Address (URL) and Site Address (URL) are set to your actual URL:
      `https://rankmath.com/kb/solving-redirection-issues-using-rank-math-seo/.
      Check the site URL

    2. Disconnect and Reconnect Rank Math:
      If the URLs are correct, try disconnecting and then reconnecting your Rank Math account again to see if this resolves the issue.

    3. Clear Cache:
      If the warning still shows up, please disconnect your Rank Math account and clear your browser, website, and site-level cache before reconnecting.

    4. Add a Filter (if necessary):
      If the problem persists, you can add the following filter to your website to bypass the URL check:

      /**
      * Filter whether we need to check for URL mismatch or not.
      */
      add_filter( 'rank_math/registration/do_url_check', '__return_false' );

      You can refer to our guide on how to add the filter to your site.

    If you continue to experience issues after trying these steps, please reply to this ticket with your site URL included, and a human agent from our support team will assist you further. Thank you for bringing this concern to our attention!

    Sources:
    How to Fix Problems While Connecting Account Using Rank Math » Rank Math
    How to Fix Problems While Connecting Account Using Rank Math » Rank Math

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Some clarification after I talked to my IT team, the ip address is ours and we are still using it but I’m not sure why RankMath is detecting my IP address instead of my domain name?

    Hello,

    Please confirm that the WordPress Address (URL) and Site Address (URL) are the same in WordPress Dashboard > Settings > General.

    Both need to be the same for the Plugin to function properly.

    If they are already showing the same, then add this filter to your website:

    /**
    * Filter whether we need to check for URL mismatch or not.
    */
    add_filter( 'rank_math/registration/do_url_check', '__return_false' );

    Here’s how you can add the filter: https://rankmath.com/kb/wordpress-hooks-actions-filters/

    Once done, please clear your website’s cache and reconnect your Rank Math account one more time.

    Looking forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Plugin got disconnected saying my site url has changed when it has not’ is closed to new replies.