Plugin Error says I don't have permission when trying to run setup wizard

#20092
  • Resolved Hope Trory

    5 years, 1 month ago

    Rank Math free

    After uploading and clicking the activate button, the plugin login appeared. I hadn’t yet created a login so opened a new tab to do so, and choose to use my google account as the login option. I went back to the tab with rank math but accidentally hit the back button before adding my login info. Now, I can’t get to that login dialog box on the plugin anymore and when trying to run the setup wizard, I get an error message saying, “Sorry, you are not allowed to access this page.”.

    I’ve tried uninstalling and reinstalling but the same thing happens and I never get the option to actually log in to the plugin. Please fix this. Thanks for your help!

    • This topic was modified 5 years, 1 month ago by Hope Trory.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Hope Trory

    5 years, 1 month ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hope Trory

    5 years, 1 month ago

    Rank Math free

    Hello!
    I don’t know what happened but I tried activating and logging into the plugin on a different chrome browser (also logged into a different chrome user account) and it worked.

    I’m going to mark this ticket as resolved.

    Michael Davis

    5 years, 1 month ago

    Rank Math pro

    Hello,

    Thanks for getting back to us.

    I am glad that this is now resolved 🙂

    Feel free to contact us should any other issues come up.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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