Plugin Error

#18285
  • Resolved Mohammed Adel

    5 years, 1 month ago

    Rank Math free

    Dear All,
    Good day..
    Kindly need your support as I got this message from WordPress:
    “Your Site is Experiencing a Technical Issue”
    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
    In this case, WordPress caught an error with one of your plugins, Rank Math SEO.

    I see that there is a conflict with WooCommerce Cart Reports as this error generates when accessing it.
    The error appears with latest updates

    I attached you website log

    Thank you

Viewing 7 replies - 1 through 7 (of 7 total)
  • Michael Davis

    5 years, 1 month ago

    Rank Math pro

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Mohammed Adel

    5 years, 1 month ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Michael Davis

    5 years, 1 month ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I tried to log into the site using the credentials with no luck. Kindly confirm the same so that I may be able to log in and have a closer look at the issue.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Mohammed Adel

    5 years, 1 month ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Michael Davis

    5 years, 1 month ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    This problem should now be resolved in the version that you are running. I have also tested this by opening the WooCommerce Cart reports plugin and everything seems to be working as expected.
    Please check and let us know how this goes.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Rafilathif

    5 years, 1 month ago

    Rank Math free

    I Also facing same problem I recived a Mail on Admin account like this

    Error Details
    =============
    An error of type E_ERROR was caused in line 127 of the file /home4/Server/public_html/mysite/wp-content/plugins/seo-by-rank-math/includes/modules/seo-analysis/class-result.php. Error message: Uncaught Error: Cannot use object of type RankMath\SEO_Analysis\Result as array in /home4/Server/public_html/mysite/wp-content/plugins/seo-by-rank-math/includes/modules/seo-analysis/class-result.php:127
    Stack trace:
    #0 /home4/Server/public_html/mysite/wp-content/plugins/seo-by-rank-math/includes/modules/seo-analysis/class-seo-analyzer.php(205): RankMath\SEO_Analysis\Result->get_status()
    #1 /home4/Server/public_html/mysite/wp-content/plugins/seo-by-rank-math/includes/modules/seo-analysis/class-seo-analyzer.php(179): RankMath\SEO_Analysis\SEO_Analyzer->can_count_result(Object(RankMath\SEO_Analysis\Result))
    #2 /home4/Server/public_html/mysite/wp-content/plugins/seo-by-rank-math/includes/modules/seo-analysis/class-seo-analyzer.php(110): RankMath\SEO_Analysis\SEO_Analyzer->get_graph_metrices()
    #3 /home4/Server/public_html/mysite/wp-content/plugins/seo-by-rank-math/includes/modules/seo-analysis/class-seo-analyzer.php(102): RankMath\SEO_Analysis\SEO_Analyze

    Michael Davis

    5 years, 1 month ago

    Rank Math pro

    Hello @rafilathif88,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    This error can result from some outdated analysis data in your database. Please head over to Rank Math > Status & Tools > Tools > Clear SEO analysis data and click on this button to fix this.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    RankBot

    5 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘Plugin Error’ is closed to new replies.