plugin didn’t update

#247520

Resolved Mohannad Saed
4 years, 3 months ago

Rank Math free

hi, how are you I bought the pro plugin but and its seems that the plugin needs an update when I try to update he give me that It seems that you don’t have an active subscription for Rank Math SEO PRO Please see details and pricing.

Viewing 3 replies - 1 through 3 (of 3 total)

Jeremy
4 years, 3 months ago

Hello,

Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

It seems on your account you are still using a Free license. Are you perhaps using a different account for your PRO license? If so, please provide your invoice number here when you purchase the PRO version of our plugin so we can further help you with your issue.

With that said, please disconnect your Rank Math account and reconnect it using your paid account. Head over to Rank Math > Dashboard > Help to do that.

That should fix the update issue.

Let us know how it goes. We are looking forward to helping you.

Mohannad Saed
4 years, 3 months ago

Rank Math free

IVIMF5J2HZHNABZKQNUTM4DUCXXM this my invoice number

Reinelle
4 years, 3 months ago

Hello,

Your account seems to be already upgraded to the PRO version. You can also notice that your badge is showing the same:

You can download now the Rank Math PRO plugin at this link:
https://rankmath.com/my-account/

I hope that helps.

Thank you, and please don’t hesitate to contact us anytime if you need further assistance with anything else.

RankBot
4 years, 2 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘plugin didn’t update’ is closed to new replies.