Plugin deactivates itself

#877956
  • Resolved Doc Jam

    1 year, 4 months ago

    Rank Math free

    Hello Rank Math Team,

    I use the free version of Rank Math on https://strgs.de and have recently noticed that the plugin deactivates itself.
    When I reactivate it and check again after a few days, it is inactive again.
    What could be the reason?

    Many thanks for your help
    Doc

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 4 months ago

    Hello,

    We apologize for the issue you are facing with the Rank Math plugin deactivating itself. This can happen due to several reasons, such as conflicts with other plugins, issues with your WordPress installation, or server-related problems.

    Here are a few steps you can take to troubleshoot the issue:

    1. Check for Plugin Conflicts: Deactivate all other plugins and see if Rank Math remains active. If it does, reactivate the plugins one by one to identify any conflicts.
    2. Theme Conflicts: Switch to a default WordPress theme (like Twenty Twenty-One) to see if the issue persists.
    3. Server Settings: Sometimes, server settings or security plugins can interfere with plugin functionality. Check with your hosting provider to ensure there are no restrictions.
    4. Error Logs: Check your site’s error logs for any messages related to Rank Math that might give clues about why it is deactivating.
    5. Update WordPress: Ensure that your WordPress installation is up to date, as outdated versions can cause compatibility issues.

    If the problem continues after trying these steps, please reply to this ticket, and a human agent from the Rank Math Support team will overtake the ticket and assist you further.

    Thank you for raising this concern!

    Rakibuzzaman Siam

    1 year, 4 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Can you please confirm if you see any Rank Math plugin-related error on your website error log?

    Having the error log file will give a clear idea of why this might be happening.

    You can follow this guide to enable debugging in WordPress https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, and they will help you locate the log file.

    Looking forward to helping you.

    Thank you.

    RankBot

    1 year, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Plugin deactivates itself’ is closed to new replies.