Hello,
Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.
Ensure that all systems are up to date, including your WordPress and PHP versions (you may ask your hosting provider if you are not sure about this). You may check our plugin requirements here to ensure that Rank Math works properly: https://rankmath.com/kb/requirements/
Also, please head over to your WP Dashboard > Rank Math > Status & Tools > System Status and click the Copy System Info to Clipboard, and paste it here so we can further analyze the issue.
Looking forward to helping you on this one.
Hi,
I’ve checked that we are running the latest version of WordPress (we are), and we are on php 7.4, which should be compatible with RankMath (the information on the link you’ve provided says 7.2 and above). I can’t follow your instructions to copy system info to clipboard because when the plugin updated it deactivated itself. So it’s not on the site at all anymore – it just automatically deleted itself. As you’ll see with the error message it gave me it says the plugin doesn’t exist:
The plugin seo-by-rank-math/rank-math.php has been deactivated due to an error: Plugin file does not exist.
Hello,
Can you please try to install the plugin again from WP Dashboard > Plugins > Add New? If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
It seems you forgot to add your website admin URL. Kindly share it in the Sensitive Data section so we can further troubleshoot the issue.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I deleted the existing Rank Math plugin folder and the Rank Math plugin is now installed on your website. Kindly check from your end.
Looking forward to helping you.
Thank you! I’ve just checked it and it all looks fixed. I’m a little nervous about updating to this version of RankMath on the other sites I look after – will I have the same problem with those sites do you think?
Hello,
No, the issue here is that there’s an extra Rank Math plugin folder that needs to be deleted or simply renamed. This isn’t likely the case on your other websites.
With that said, you may let us know if you experience the same issue with the other websites and we would be glad to help you resolve it.
Looking forward to helping you.
Ok thanks. And thanks so much for your help. I really appreciate it.
Hello,
We are super happy that this resolved your issue. If you have any other future questions, know we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
