Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
In this case, we might need to take a closer look at the settings.
Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Our plugin treats the CartFlows pages as checkout and cart and it should be fine in this case since that’s what they are, but this integration might cause some issues and trigger the default checkout page because of that.
Since the default checkout page from WooCommerce contains that information that’s what is being loaded instead of the fields from your Cart Flows flow.
We already have an issue added to our repository to improve this integration and include an early bail before these pages are loaded to try and prevent situations like this from happening.
Thank you for your time and patience with this matter.
So do you have a solution to this problem? 🙂 Mabye exclude Cart Flows from RankMath influence?
Hello,
As mentioned by my colleague we already have this issue noted for improving the integration.
However, there is a hack that can be followed to disable Rank Math for just the checkout page. You can have a look at this article for more details: https://kinsta.com/blog/disable-wordpress-plugins-loading/
You can try it on a staging site before implementing it on your live site.
Hope that helps.
Thank you.
It worked for not long time ago. I wonder whats changed…
Hello,
Our devs are already working on debugging the issue as we are aware that it started to happen after a recent release. You can keep an eye on our changelog to get notified when we release a fix for the issue: https://rankmath.com/changelog/
Please don’t hesitate to get in touch in case you need any other assistance.
Thanks.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
