Plugin conflict with WCFM

#45948
Viewing 15 replies - 1 through 15 (of 18 total)
1 2
  • Alberto

    4 years, 8 months ago

    Rank Math business

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Sorry for the issue you are facing.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it could be a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Please let us know if you find the culprit.

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you.

    • This reply was modified 4 years, 8 months ago by Alberto.
    Alex

    4 years, 8 months ago

    Rank Math free

    Hi Alberto!

    Yes, the conflict is with WCFM Marketplace, but that plugin is essential for that site, so I wonder if it can be resolved or if I need to look for another SEO plugin?

    Alberto

    4 years, 8 months ago

    Rank Math business

    Hello,

    Thanks for the additional info.

    I have submitted the issue to our dev team for closer investigation.

    We will be getting back to you in a short while. Thank you.

    Pratik

    4 years, 8 months ago

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Alex

    4 years, 8 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Pratik

    4 years, 8 months ago

    Hello,

    You didn’t add login link in the Sensitive Data Section. The /wp-admin is redirecting me to the /login-not-possible.

    Looking forward to helping you.

    Rank Math

    4 years, 8 months ago

    Hello,

    Also, can you please update all the plugins and the themes to the latest version and let us know if that helped?

    Looking forward to helping you. Thank you.

    Alex

    4 years, 8 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Alex

    4 years, 8 months ago

    Rank Math free

    of course, so sorry about that. it’s added now…

    Alex

    4 years, 8 months ago

    Rank Math free

    Do you have any news on this? can this be resolved or is there nothing to do?

    Michael Davis

    4 years, 8 months ago

    Rank Math pro

    Hi Alex,

    Apologies for the delay.

    We are checking this and we will have an update for you shortly.

    We appreciate your continued patience. Thank you.

    Pratik

    4 years, 7 months ago

    Hello,

    I am getting an Unknown username error when I try to login with the username you added in the Sensitive Data Section.

    Can you please check and update the username?

    Looking forward to helping you.

    Alex

    4 years, 7 months ago

    Rank Math free

    could you try again please? same credentials…

    Thank you!

    Pratik

    4 years, 7 months ago

    Hello,

    I see the issue on your site but I couldn’t reproduce it on my setup. Can you add your site’s FTP access in the Sensitive Data Section so we can debug the issue by editing some files?

    Looking forward to helping you.

    Alex

    4 years, 7 months ago

    Rank Math free

    Ok, here is the issue:

    File: /wp-content/plugins/wc-frontend-manager/controllers/products/wcfm-controller-products.php
    Zeile 312: $taxonomies .= ‘term_id ) . ‘” target=”_blank”>’ . $pcategory->name . ‘‘;
    Fehlermeldung: 2020-04-30T13:20:24+00:00 CRITICAL Object of class WP_Error could not be converted to string in /wp-content/plugins/wc-frontend-manager/controllers/products/wcfm-controller-products.php on line 312

    The issue lies with function get_term_link().

    For what we have seen it seems like when a category is being deleted, this problem comes up. Rank math overwrites get_term_link.

    We have unlinked the terms (the show, but are not linked to the terms page).

    Hope this helps!

    • This reply was modified 4 years, 7 months ago by Alex.
    RankBot

    4 years, 7 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 15 replies - 1 through 15 (of 18 total)
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The ticket ‘Plugin conflict with WCFM’ is closed to new replies.