Plugin Conflict

#926034
  • Resolved joemarkjackson
    Rank Math free

    When I disable rank math the form https://oxfordsigma.com/careers/submit/ on this page works (via wp forms and google drive upload buttons) but for some reason rank math is stopping the upload buttons from showing. I tried rolling back to older versions of rank math but this didn’t help. Are you able to fix this issue for me please? Thank you!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    joemarkjackson
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    We apologize for the late response.

    We tried logging into your site but were redirected to the homepage.

    Kindly reactivate the access details and let us know when that has been done.

    We look forward to helping you.

    Thank you.

    joemarkjackson
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Your site is not allowing us to access the dashboard without configuring 2FA:
    (see image in the sensitive data section).

    Kindly review this issue and revert to us.

    We look forward to helping you.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Plugin Conflict’ is closed to new replies.