Plugin conflict

Hello,

Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.

We aren’t aware of any such conflict between Rank Math and RafflePress. Can you please make sure if the issue is there even when only Rank Math, RafflePress, and a default theme are active? If the competition works with only Rank Math and RafflePress active with the default theme then some other plugin or your theme must have been causing the issue. To determine that, please follow this troubleshooting guide: https://rankmath.com/kb/check-plugin-conflicts/

If the issue is still present when only Rank Math and RafflePress is active then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

Thanks for getting back.

Let us know if the RafflePress team is able to identify any conflict or if you are able to figure out something on your staging website.

We really look forward to your update.

Hello,

Thank you for the update.

Could you please also share the staging/testing site logins so we can further investigate this issue?

If you can also provide your website’s error log when the issue persists, that would be helpful for us to find the root cause. You can get in touch with your web host for having this information.

Looking forward to helping you.

Thank you.